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FAQ's

We are always here to answer your Questions, here are some frequently asked Questions, from our clients.

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Email Client Setup

 

How do I set up my e-mail program to send and receive mail?

 

These instructions are for reference only as a service to our customers. When tested, the instructions were found to work with the latest available version of each program; however, changes in the software since publication may cause these instructions to become out-of-date and invalid. We do not provide support for these programs; if you have difficulties using these software programs, please consult the software's documentation or contact the maker of the software program.

Due to a number of providers blocking the SMTP port (port 25) in order to try to deter spammers and unsolicited bulk email, we have set up a second SMTP server to be used by those that cannot send with port 25. The main differences between the two servers are:

 

Description Normal Connection Alternate Connection
Outgoing SMTP Server mail.domainname.com N/A
Outgoing SMTP Port 25 -
SMTP Authentication Yes -

Instructions on setting up your e-mail account with a number of popular e-mail software packages are below, with instructions on setting up either SMTP connection. Be sure to replace domainname.com with the domain name you are setting up e-mail for.

Microsoft Outlook Express

  1. Go to the Tools menu and select "Accounts..." A new window will open up.
  2. Click on the Add button, then select "Mail..." Another new window will open.
  3. Enter the following information:
    E-mail Address: username@domainname.com
  4. Click on the Next button.
  5. Enter the following information:
    My incoming mail server is a: POP3: server
    Incoming mail (POP3, IMAP or HTTP) server: mail.domainname.com
    Outgoing mail (SMTP) server: mail.domainname.com
  6. Click on the Next button.
  7. Enter the following information:
    Account name: username@domainname.com
    Password: Enter the password for the e-mail address.
  8. Click on the Next button.
  9. Click on the Finish button. The window will close.
  10. On the previously opened window, select the account you just created.
  11. Click on the Properties... button. A new window will open up.
  12. Click on the Servers tab.
  13. Enter the following information:
    REGULAR CONNECTION
    Check the box next to "My server requires authentication".
    Click on the OK button.

Microsoft Outlook

  1. Go to the Tools menu and select "E-Mail Accounts..." A new window will open.
  2. Click on the radio button next to "Add a new e-mail account".
  3. Click on the Next button.
  4. Click on the Add... button.
  5. On the next screen, click on the radio button next to "POP3".
  6. Click on the Next button.
  7. Enter the following information:
    Your Name: Enter the name you want to be displayed with mail sent from this account.
    E-mail Address: username@domainname.com
    Incoming mail server (POP3): mail.domainname.com
    User name: username@domainname.com
    Password: Enter the password for the e-mail address.
    REGULAR CONNECTION
    Outgoing mail server (SMTP): mail.domainname.com
    Click on the More Settings... button. A new window will open.
    Click on the Outgoing Server tab.
    Check the box next to "My outgoing server (SMTP) requires authentication".
    Click on the radio button next to "Use same settings as my incoming mail server".
    Click on the OK button.

Eudora

  1. Go to the Tools menu and select "Options.."
  2. Click on the Getting Started button.
  3. Enter the following information:
    Real name: Enter the name you want to be displayed with mail sent from this account.
    Return address: username@domainname.com
    Mail server (Incoming): mail.domainname.com
    Login Name: username@domainname.com
    REGULAR CONNECTION
    SMTP Server (Outgoing): mail.domainname.com
    Check the box next to "Allow authentication".

Programming

1. Is it possible to install CDONTS mail component on an IIS server? It's my prefered email component.  
   We have both CDONTS and ASPmail installed. We will install free component for free and custom component for Rs. 1200/- one time installation fee.

2. Do you provide an ability to password-protect websites and/or allow for custom error pages? 

   Yes, we provide password-protected directory and custom error pages.

3. Do your servers support asp.net , *.aspx scripts? 

   Yes, we do support ASP.NET

4. How to disable ASP.Net custom error?  

   <configuration>
    <system.web>
        <customErrors mode="Off"/>
    </system.web>
</configuration>

This tag should then have its "mode" attribute set to "Off".

5. How do I create custom 404 page? 

  

> Create 404.asp inside your wwwroot.

6. Why after I installed FrontPage extensions, it still does not work? It says the extensions are not installed?  

   Make sure that there's no FrontPage Web installed. If you are uncertain, you should delete the file \_vti_pvt\services.cnf or rename it to "services.org", and try to uninstall and reinstall FrontPage from control panel

7. Why it always shows "Coming Soon..." even I have already uploaded my home page?  

   Delete default.html if you use other default page.

8. How do I create a DSN-less connect to my Access database?  

   - Upload your .mdb file to the Data folder parallel to the wwwroot folder.

- Create the server connection object:
   Set adoCon = Server.CreateObject("ADODB.Connection")

- Define the path:
   strDbPath = "d:\websites\yourdomain.com\data\yourdatabase.mdb"

- Define the driver and connection:
   strCon = "Provider=Microsoft.Jet.OLEDB.4.0; Data Source=" & strDbPath

Note: Your database can reside anywhere inside your domain; placing it in the Data folder outside of the wwwroot folder is more secure. If your database resides in different folder under your wwwroot, adjust the path to: strDbPath = "d:\websites\yourdomain.com\wwwroot\datafolderpath\yourdatabase.mdb"

 9. Do you have a sample SQL database connection string?  

   db_server = "<SQL server name/IP>,<Port No>"
db_user = "username"
db_pass = "password"
db_name = "database name"
conn_str = "Provider=SQLOLEDB;Data Source=" & db_server & ";User ID=" & db_user & ";Password=" & db_pass & ";Initial Catalog=" & db_name

10. Microsoft OLE DB Provider for ODBC Drivers error '80004005' [Microsoft][ODBC Microsoft Access Driver] Operation must use an updateable query. 

  

The folder where you stored the database has to have read/write permission
 
 
 

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Email Client Setup

 
        
  How do I set up my e-mail program to send and receive mail?  
       Microsoft Outlook Express  
       Microsoft Outlook  
       Eudora  
        
  Programming  
        
 

Is it possible to install CDONTS mail component on an IIS server? It's my prefered email component. 

 
        
  Do you provide an ability to password-protect websites and/or allow for custom error pages?  
        
  Do your servers support asp.net , *.aspx scripts?  
        
  How to disable ASP.Net custom error?   
        
  How do I create custom 404 page?   
        
  Why after I installed FrontPage extensions, it still does not work? It says the extensions are not installed?   
        
  Why it always shows "Coming Soon..." even I have already uploaded my home page?  
        
  How do I create a DSN-less connect to my Access database?   
        
  Do you have a sample SQL database connection string?   
        
  Microsoft OLE DB Provider for ODBC Drivers error '80004005' [Microsoft] [ODBC Microsoft Access Driver] Operation must use an updateable query.