Delete Your WinsHosting Account

Account deletion for WinsHosting customers and app users

WinsHosting is a web hosting company and PKNIC accredited domain registrar based in Lahore, Pakistan. The WinsHosting mobile app, published on Google Play by WinsHosting, lets customers sign in to the same account they use on our website at buy.winshosting.com. Because the app and the website share one customer account, deleting your account removes your access from both.

You have the right to ask us to delete your account and the personal information we hold about you at any time. You do not need to give a reason, and making a request is free. This page sets out the three ways to ask, what we delete, the limited records we must keep by law, how long each step takes, and what you need to sort out first if you still have active hosting, domains or unpaid invoices.

If you only want to stop using the mobile app but keep your hosting and domains running, you can simply sign out and uninstall the app. You can also choose the option in the form to delete only your app login and app data. Your website, email and domain will not be affected by that choice.

Please read the sections below before sending a request, because account deletion is permanent. Once it is complete we cannot restore your account, your service history or any data that was removed. Where you have active services, deleting the account without first moving them could take a website or email offline.

Three ways to request WinsHosting account deletion

You can choose whichever method is most convenient. Each one reaches the same team and is handled in the same way, and you only need to use one of them.

Whichever route you take, we will reply to the email address registered on your account to confirm the request before anything is deleted. This check protects you from someone else trying to delete your account without your permission.

• In the WinsHosting app: open the app, sign in, go to your account or profile area and choose the option to request account deletion. If you cannot find the option or cannot sign in, use one of the methods below instead.
• Using the form on this page: enter your full name and the email address registered on your account, choose whether to delete the whole account, only your app login and app data, or only marketing data, tick the confirmation box and send the request.
• By email: write to info@winshosting.com from the email address on your account, with the subject line Account deletion request. Include your full name and say whether you want the whole account deleted or only your app data.

Before deletion: cancel or transfer active services and domains

We cannot delete an account that still has active services attached to it, because deleting the account would also remove the hosting space, mailboxes and domain management that those services depend on. Before we can complete a full deletion, every active service must either be cancelled or moved elsewhere.

For hosting, VPS and dedicated servers, download any files, databases and email you want to keep, then request cancellation from the client area. Once the cancellation takes effect, the data on the server is removed and cannot be recovered. If you are moving to another host, our support team can explain how to take a full backup.

Domain names need particular care. If you want to keep a domain, transfer it to another registrar before deleting your account; our domain transfer page explains the process, and for .pk names the transfer follows PKNIC procedures. If you do not want the domain any more, you can let it expire, but remember that anyone may be able to register it afterwards.

Any unpaid invoices must also be settled or cancelled first. If an invoice is for a service you no longer want, ask the billing team to cancel it rather than leaving it unpaid. When we receive a deletion request for an account with active services, we will write to you listing exactly what needs to be done, and we will not remove anything until you have confirmed.

Personal data WinsHosting deletes from your account

When your full account deletion is completed, we permanently delete or irreversibly anonymise the personal information linked to it. This applies to data collected through our website, the client area and the WinsHosting app alike.

Data held in our regular server backups is not edited individually, but it is overwritten as those backups are replaced in the normal backup cycle and is not used to restore your account in the meantime.

• Your client area profile: name, company name, postal address, phone numbers and email addresses.
• Your login credentials, saved security settings and any app sign-in sessions or tokens on your devices.
• Support tickets, chat transcripts and the messages and attachments you sent to our team.
• Contact lists, notes and preferences stored in your account, including email marketing subscriptions.
• Data stored by the WinsHosting app for your account, such as notification settings and device identifiers used to send you alerts.
• Hosting content from cancelled services, including website files, databases and mailboxes, once the cancellation has taken effect.

Records we keep after deletion and for how long

A small amount of information has to be kept even after your account is deleted, because the law or the domain registry requires it. We keep only what is necessary, store it securely, restrict access to the staff who need it, and delete it when the retention period ends.

We do not use any of these retained records for marketing, and we do not use them to recreate your account. If you later want to become a customer again, you will need to open a new account.

• Invoices and payment records: kept for the period required by Pakistani tax law, currently six years after the end of the relevant tax year, so that our accounts can be audited. These records include your name, billing address, the services billed, the amounts and payment references.
• Domain registration records: for domains you registered through us, registries such as PKNIC and ICANN rules require registrars to keep certain registration data for a period after the domain leaves our management, typically up to two years.
• Records needed for legal claims: if there is an open dispute, chargeback, abuse investigation or legal request involving your account, we keep the relevant records until it is resolved, and then delete them.

Account deletion timeline: from request to completion

We aim to handle every request quickly and to keep you informed at each step. These are the timeframes we work to once we receive your request through the app, the form or by email.

Requests to delete only your app data or only marketing data are usually completed well within these limits, because they do not involve any active services.

• Within 2 working days: we email the address on your account to confirm that we received the request and to verify it came from you. If there are active services, domains or open invoices, this email lists them.
• After you confirm: once you reply to verify the request and any active services have been cancelled or transferred, we begin the deletion.
• Within 30 days of confirmation: your account and the personal data described above are deleted, and we send a final email to tell you the work is complete.
• After completion: retained invoice and registry records are kept only for the periods stated on this page and then removed.

Deleting only your app data or marketing preferences

Not everyone who uses this page wants to close their whole account. Many customers simply want to stop using the mobile app on a particular phone, or to stop receiving promotional emails, while keeping their website and domains running normally.

If you choose to delete only your app login and app data, we remove the app-specific information connected to your account, such as device identifiers and notification settings, and sign the app out on your devices. Your client area account, hosting, domains, invoices and support history stay exactly as they are, and you can still manage everything at buy.winshosting.com.

If you choose to delete only marketing data, we remove you from promotional email lists. You will still receive messages that are necessary to run your services, such as invoices, renewal reminders for domains and hosting, security notices and replies to your support tickets. Without these, an important domain could expire without warning.

You can make a partial request using the form above, inside the app, or by email. You can also uninstall the app at any time from your phone's settings; uninstalling removes app data stored on the device itself, but it does not delete your account or any data held on our systems.

How we verify that a deletion request is genuine

Account deletion cannot be undone, so we take care to make sure each request really comes from the account holder. The main check is your email address: we only act on requests that are confirmed from the email address registered on the account.

If you no longer have access to that email address, tell us when you make your request. We may then ask for other information that only the account holder would know, such as recent invoice numbers, the domains on the account or details of a recent payment. For company accounts, we may ask for confirmation on company letterhead from an authorised person.

We will never ask you to send your password, card number, bank PIN or one-time codes to verify a deletion request. If anyone contacts you claiming to be WinsHosting and asks for those details, do not reply, and report the message to us.

If we cannot verify a request, we will explain why and what else we need. We will not delete an account on an unverified request, even if that adds a few days to the process, because the risk of deleting the wrong customer's website or domain is too serious.

Contacting WinsHosting about your data and privacy

If you have a question about this page, about the data we hold, or about a request already in progress, please get in touch. You can email info@winshosting.com, call +92-336-447-5528, or write to Office 107, 1st Floor, Sajjad Center, H3 Block, Johar Town, Lahore, Pakistan. Existing customers can also open a ticket from the client area.

Our privacy policy explains in more detail what information we collect through our website and app, why we collect it and how we protect it. The terms and conditions describe how cancellations and refunds work for each type of service.

We may update this page if our app, the law or Google Play requirements change. The latest version will always be available at this address, and the process described here applies to all requests we receive after it is published.