Terms and Conditions / Refund and Delivery Policy

Agreeing to the WinsHosting terms of service

By placing an order, paying an invoice or using any WinsHosting service, you accept these terms on behalf of yourself or the business you represent. Please read them before you order. If something is unclear, ask our sales team at sales@winshosting.com before paying, because it is far easier to answer a question in advance than to unwind an order afterwards.

Domain names are also governed by the rules of the registry that runs each extension, such as PKNIC for .pk names and ICANN policies for global extensions. Our hardware sits in third-party data centres, so any conditions those data centres apply to the network are applied to every user as well. Where a registry or data centre rule conflicts with a line on this page, the registry or data centre rule wins.

Account information, order verification and accurate contact details

You must give us your real name, company name where relevant, phone and mobile numbers, postal address and a working email address. Domain registries require this information to be correct, and we use it to send renewal notices, invoices and security alerts. Orders placed with false or incomplete details may be held for verification or cancelled.

You are responsible for keeping your client area password private and for everything done through your account. If you let a developer or staff member use your login, their actions count as yours. Keep your email address up to date, because we send the most important notices, including expiry warnings, to the address on file.

Delivery times for hosting, VPS, dedicated servers and domains

Most services are set up automatically once payment is confirmed, but some need manual checks. These are the delivery times you should plan around:

• Shared and reseller hosting: account creation and login details within 30 minutes to 24 hours after payment is confirmed
• Domain registration: usually within an hour of payment confirmation
• edu.pk, gov.pk and other restricted .pk names: around 5 to 7 days to become active after the required documents are verified
• VPS and dedicated servers: orders are processed by hand, so credentials can take from 6 to 72 hours
• Bank transfers and deposits: the clock starts when the payment shows in our account, not when you send it

Payments, invoices and renewal deadlines for every service

Prices are shown in Pakistani rupees and invoices are payable through the payment methods listed on our website, including bank transfer to HBL, Bank Alfalah or Standard Chartered, JazzCash, Easypaisa, cards and PayPal. When you pay by transfer or deposit, tell us the reference so that we can match it to your invoice quickly.

Services renew for the same period unless you cancel. We raise renewal invoices in advance and send reminders, but paying before the due date is your responsibility. Reseller hosting renewals must be paid at least 4 days before expiry to keep services running without interruption. Promotional prices apply only to the period stated in the offer, and renewals are charged at the normal rate.

Refund policy for shared hosting, domains, VPS and PKNIC cards

WinsHosting does not offer a fixed refund period on new hosting or any other service. If you want to cancel a newly opened shared hosting account, open a billing ticket explaining why, and our accounts team will review the request against these rules. Our refund rules are deliberately narrow so that they stay simple:

• Domain registration fees and any setup charges are not refundable, because they are paid to registries or spent when the order is processed
• There are no refunds on renewals or transfers of any service
• VPS and dedicated servers are not refundable once purchased, except where there is a hardware fault we cannot correct
• Issued PKNIC prepaid cards are not refundable, and PKNIC's own terms apply to them
• Accounts suspended for breaking these terms, even within the first month, are not eligible for a refund
• Problems caused by your own website code, scripts or third-party services do not qualify for a refund

Fair use limits and backups on shared hosting accounts

Shared servers are used by many customers at once, so each account must stay within fair limits. CPU usage should stay within roughly 3 to 5 percent of the server, outgoing email is limited to 60 messages an hour or 500 a day, and each database can use up to 100 MB. Extra database space is available at PKR 1,000 for each additional 100 MB.

Accounts that regularly exceed these limits may be throttled, and we will suggest moving to a VPS. Moving an account between servers once it is created is normally not possible and, where we agree to it, costs PKR 500. Backups created on the server are deleted after 7 days, so you should download copies of your files and databases to your own computer regularly.

Reseller hosting obligations towards your own customers

Everything on this page that applies to shared hosting also applies to reseller hosting, and it applies to every account you create under your reseller panel. You are responsible for the websites your customers host, including spam, malware or illegal content they upload.

We support you as the reseller; your customers should contact you, not us. If one of your accounts breaks the rules, we may suspend that account without suspending your whole reseller service, but repeated problems can lead to the reseller account itself being closed. Keep your own customer records and backups, because we cannot recover data you have deleted.

Unmanaged VPS and dedicated server responsibilities

Our virtual and dedicated servers are unmanaged unless your order clearly says otherwise. We deliver the server with its operating system, make sure the hardware and network are working and replace failed components. Installing software, securing the operating system, applying updates, configuring control panels and keeping backups are your responsibility.

Our team can help with configuration work on request, but this is charged separately and quoted before we start. Because you have full administrative access, problems caused by changes you make, such as a firewall rule that locks you out, are not covered by the hardware-only refund exception.

Domain registration, .pk two-year terms, transfers and expiry

Domain names are registered on a first-come, first-served basis. If someone else registers a name before your order is processed, no claim can be made against us. Some extensions have fixed terms; .pk domains are registered for two years at a time. The transfer fee for .com, .net, .org, .info and .biz names coming from another registrar is PKR 1,000.

The EPP or authorisation code for transferring a name away is released to the verified registrant on request; we may first confirm that the request really comes from the owner. Domain privacy or ID shield, where the registry allows it, is applied once free of charge, and later changes cost US$3 per request. After a domain expires, whether it can still be renewed depends on the registry and on our discretion, so always renew before the expiry date. Domains involved in abuse or illegal activity will be suspended immediately.

Prohibited content and acceptable use on WinsHosting servers

You may not use any WinsHosting service for the following, whether on a shared account, reseller account, VPS, dedicated server or domain:

• Sending spam, or hosting pages advertised through spam
• Phishing, scams, port scanning, hacking or attempts to break into other systems
• Nulled scripts, cracked or pirated software, and material that infringes copyright
• Adult material and any content that is illegal under the laws of Pakistan
• Content that promotes religious or sectarian hatred
• Hosting third-party files or services you have no right to distribute

SSL certificates, software licences and third-party add-ons

Free SSL certificates included with our hosting plans are issued automatically for domains that point to your hosting account. They remain valid only while the domain is hosted with us; if you move the website or change its DNS elsewhere, the certificate stops renewing and you will need a new one from your new provider. Paid certificates are issued by the certificate authority you choose, and that authority's validation rules and terms apply to your order.

Control panels, one-click installers and other licensed software are provided as part of the service and stay the property of their publishers. You may not copy, resell or move these licences to another server. Scripts you install yourself, including themes and plugins, are your responsibility to licence correctly and to keep updated.

Support channels, service availability and limits of liability

Support is provided through tickets in the client area, email, phone and chat. Tickets give us a written record and reach the right department fastest, so please use them for anything technical. Our team helps with problems on our servers and network; debugging your own website code, designing pages or fixing third-party software falls outside free support, though we can quote for that work.

We work hard to keep every server online and target 99.9% uptime, but planned maintenance, network faults at upstream providers and attacks can still cause interruptions. Our liability for any service problem is limited to the amount you paid for the affected service in the current billing period. We are not liable for lost sales, lost data or indirect losses, which is one more reason to keep your own backups.

Suspension, termination and changes to these terms

WinsHosting may suspend or terminate an account at any time, without prior notice, when these terms are broken. We have zero tolerance for spamming, scanning, phishing and hacking. Where the problem is minor, such as a hacked script sending mail, we will usually suspend the affected part first and give you a chance to clean it up.

We may revise these terms when our services, registry rules or Pakistani law change. The date at the top of the page shows the latest review, and significant changes are emailed to active customers. Continuing to use a service after a change means you accept the updated terms. Questions about any clause can be sent to info@winshosting.com.