Uptime Guarantee
Our uptime guarantee is a 99.9% target for the servers that carry your website and email. Uptime is simply the share of time a site can be reached, and 99.9% allows for less than nine hours of interruption across a full year. For a shop taking orders or a firm that receives quotations by email, that difference between "usually online" and "reliably online" is felt in lost enquiries.
Meeting a server uptime target is mostly about discipline. Our technical team watches server health and load closely so problems can be spotted before customers notice them. Shared servers are not packed with more accounts than they can serve well, and per-account resource limits stop one busy website from slowing every other site on the same machine.
Planned maintenance, such as hardware upgrades or operating system patches, is scheduled for quieter hours and announced in advance when a noticeable interruption is likely. Some outages lie outside our network, for example a fault at your internet provider or a DNS change made at another registrar, and those do not count against the reliable hosting figure. Our support staff will still help you trace the cause.
If your site ever seems to be down, open a ticket or call us straight away with the time and the exact address you tried. That detail lets us check logs quickly and confirm whether the problem is the server, the domain or the connection you were using.
Hosting Service Guarantee
Our hosting service guarantee is a set of everyday commitments rather than a single headline promise. It covers how we price, how we set up accounts, how we look after your data and how quickly a real person picks up your problem. Each point applies from the day your account goes live, not only after something has already gone wrong.
Pricing comes first. Shared hosting is billed yearly in Pakistani rupees, from Rs 2,199 on the Windows Starter plan and Rs 2,299 on Linux Starter, and the figure on the order page is the figure on your invoice. There is no setup fee on shared plans, and renewal invoices are emailed ahead of the due date so they never arrive as a surprise. VPS and dedicated servers are priced monthly in US dollars, and our billing team tells you the rupee amount before you transfer it.
Delivery comes next. Shared accounts are created with cPanel on Linux or Plesk on Windows, a free SSL certificate and webmail on your own domain, ready for you to upload a site or install WordPress on the same day.
Last is fairness when things go wrong. If a fault on our side affects your service, we explain what happened in writing, and any billing question, including a refund request, is handled as set out in our terms and conditions. That clarity is the backbone of the hosting service guarantee our Johar Town team has stood behind since 2003.
Hosting Service Level Agreement
Our hosting service level agreement is the written promise behind every account: what we deliver, how we keep it running and what you can expect when something goes wrong. It turns the commitments on this page into terms you can point to, rather than marketing language that disappears when you need it.
For shared hosting, the SLA covers the essentials. Accounts come with the latest cPanel on Linux or Plesk on Windows, branded webmail on your own domain, a one-click installer for popular applications and a free SSL certificate, with no setup fee. Every price is shown and invoiced in rupees, so a weaker rupee never changes your renewal bill.
Resellers receive a full reseller console for creating hosting accounts, assigning disk space and bandwidth and managing clients under their own brand, while each of their customers gets a separate control panel. For dedicated servers and VPS plans, the service level commitment is true resource management: the CPU, memory and storage in your plan are reserved for you and not shared with other customers. Servers arrive ready to configure, and extra setup work can be arranged at an agreed charge.
The hosting SLA also defines what sits outside our control, such as faults in your own website code, third-party scripts or another provider's network. Knowing where the line falls helps you plan, and our team will still point you towards a fix.
Data Security Guarantee
A data security guarantee from any host is a shared responsibility, and we prefer to say that plainly. Our part is to run the servers, network and control panels carefully; your part is to keep your own website, passwords and plugins in good order. Websites are safest when both sides do their share.
On our side, every hosting plan includes a free SSL certificate, so data travelling between your visitors and your site is encrypted and browsers show the padlock rather than a "not secure" warning. Shared accounts are separated by resource limits so that one compromised or overloaded site does not drag others down with it. Accounts used for spam, malware or pirated software are suspended under our acceptable use rules, which protects the reputation of the servers everyone shares. VPS and dedicated customers receive isolated resources that no other customer can reach.
On your side, the most common causes of hacked websites in Pakistan are outdated WordPress plugins, reused passwords and abandoned themes. Keep the CMS and its add-ons updated, use a different strong password for the control panel and email, and remove plugins you no longer use.
If you suspect a problem, contact support immediately. Our team can help you find suspicious files, reset access and restore secure hosting for your site. Our knowledge base also has guides on website protection for common platforms.
Support Response Guarantee
Our support response guarantee is built on people rather than scripts. The team is available 24/7, 365 days a year, and the staff who answer are hosting specialists employed by WinsHosting, not an outsourced call centre reading from a sheet. Our long-standing aim has been average support hold times under 30 minutes.
Each contact route suits a different need. A support ticket is the best choice for technical problems, because it goes straight to the right department, keeps a written history and lets you attach screenshots or error messages. Email to info@winshosting.com works well for general questions and sales@winshosting.com for quotes. For urgent faults, such as a website that has suddenly gone offline, call +92-312-4188424 or +92-42-35311959.
A quick reply is only useful if it leads to a real fix. Our 24/7 hosting support staff know our servers, control panels and the local details customers deal with, from PKNIC renewals to JazzCash and Easypaisa payment references. If the problem lies in your own code, we will say so honestly and point you towards a solution even when the work falls outside free support. If the fault is ours, we say that too and keep you updated until it is resolved.
Customers who prefer to talk face to face can visit our office in Johar Town, Lahore, during working hours.
